Voice, video and ticketing in one system.
NewDesk puts voice calls, video calls and a ticket inbox behind the chat widget on your own website. Your customers talk to you without installing anything, and your team answers all of it from one desk.
Pick the work you do.
Nine ways teams use the same desk. Each page shows the parts that matter for that work, and how a call, a ticket and the follow-up fit together.
One system, not three tools.
A chat tool, a meeting tool and a ticket system mean copying a customer's details between three places. Here they are one desk.
Voice calls
Customers ring your team from the widget, or book a time on your own hours. A call rings the desk and the mobile app. Turn on phone calls and your team rings them instead.
Video calls
The same call with a camera on, and a screen shared from a desktop browser. Ask a teammate to join and their desk rings to bring them into the room.
Ticketing
Email, chat, WhatsApp, Messenger, Instagram, Telegram and SMS in one inbox, with owners, priorities and internal notes. The assistant answers first and hands over with the conversation so far.
What being one system buys you
A call booked in the chat is written on that chat's ticket.From a call, one click opens every conversation that customer has had.Names, emails and numbers from calls, forms and chats go into one contacts list.The same team, the same login, and one price for all of it.Questions about fit.
If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Both, in one system. The ticket inbox, the AI assistant and voice and video calls run from the same desk, and customers reach all of it from the chat widget on your website.
No. Calls run in the chat widget, in the browser they already have open. Your team answers on the desk in the browser, or picks up call requests in the mobile app.
Yes. There is one NewDesk. All three licenses, $299, $499 and $899 a year, carry the ticket inbox, the assistant, voice and video calls and screen sharing. They differ in how much marketing email they include, and Self-Owned adds your own name and avatar for the assistant and removes our branding.
Yes. Every license starts with 30 days free, and there is no card until you decide.
These pages show common setups, not limits. Any team that talks to people on its own website uses the same calls, tickets and assistant. Ask the widget in the corner, or talk to us.
One desk for the calls, the video and the tickets.
Start with 30 days free. Add the widget to your site, switch on calls, and answer everything from one place.