Our most recent articles

What we are learning about running a support desk with an assistant in it, including the parts that did not work.

FeaturedPricing5 min read

No more per agent and no per AI resolution. We are beating the industry on cost.

I got tired of paying for every seat and then paying again every time the AI did its job. So NewDesk has neither. Here is the bill, with our real numbers.

NewDesk team

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7 articles
4 min read

Support

Human first, not AI walls first

The whole industry built a maze and put a bot with a stock photo at the door. I put your team's name at the top of every chat and the AI next to it, not in front of it.

6 min read

Guides

Never use Intercom again. Switch to NewDesk.

Intercom is $39 to $139 per seat per month billed monthly, plus $0.99 every time Fin resolves a conversation. Those are their numbers, from their pricing page. Here is what the same desk costs here and how to move in an afternoon.

5 min read

Product

Merging AI bots into a human agent thread

Every other desk runs the bot and the human as two products with a handoff in the middle. I merged them. One thread, the AI answers first, and your teammate walks in already knowing everything.

5 min read

Product

Voice and video calls from the widget, on every licence

Support got stuck in text because a call meant a phone number and another tool. Here the customer clicks once in the chat, your teammate picks up on the desk or their phone, and they can share their screen. On every licence.

4 min read

Product

A widget you customize inside the conversation, forms included

Most widgets let you pick a colour and that is it. Ours changes what happens inside the conversation: how it says hello, the questions it opens with, forms asked one line at a time, a sound when a reply lands.

4 min read

Guides

Why this team switched to NewDesk from Tidio

I talk to a team on Tidio most weeks. The conversation goes the same way every time, so I have written it up once, names out. The bill has two halves, the conversations are counted, and the bot loses the customer at the handover.

4 min read

Pricing

Why NewDesk costs less than any per-seat help desk

$99 a quarter for the whole desk and the whole team. Cheaper than a per-seat desk by a category. Here is how that number is possible, what it includes, and the one thing it is not.

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