Explore our latest works

answered before a human opened it

“We ran Black Friday with the same two people as last year and finished the week with an empty queue.”

Elena Marsh

Head of customer care

median time to a refund, down from 2 days

“The limit is set at two hundred pounds. Under that the assistant just does it, and every one is in the thread.”

Rahul Menon

Operations lead

overnight tickets waiting at 9am

“Out of hours it answers what it can and says plainly what it is. Nobody wakes up to a backlog any more.”

Sofia Bauer

Co-founder

from export to first solved ticket

“I had budgeted a fortnight. We forwarded the address after lunch and closed the old account on Friday.”

Tom Byrne

Founder

of assistant writes attributable to a person

“Every action carries the request behind it and the conversation it came from. That is what got this through review.”

Dr Ada Whitmore

Clinical operations

answers drafted from real tickets

“Answer it once in the thread, approve the draft, and the widget knows it the same minute.”

Marc Delacroix

Support manager

support inboxes to watch

“Each brand keeps its own widget and its own voice. The team works one queue.”

Hannah Cole

Group CX director

help desk tabs open on a normal day

“Our engineers answer support from the assistant already open next to the code. Nobody has to context switch.”

Ivan Petrov

Engineering manager

winter volume, same headcount

“We used to bring on six temps every December. Last season we brought on none.”

Clara Nilsen

Guest services