You get Unlimited AI Answers for your customers
Paste your website address and Warren answers from your own pages in about a minute. Add your docs and your own questions and answers any time, and no license ever counts the replies.
Every license starts with a 30-day free trial. Then one payment for the term: no subscription, no price per agent.
Intro
The whole desk for the whole team, with "Powered by newdesk.ai" in the widget.
$99
/quarter
30-day free trialOne payment, three months. Or pay for the year and get a quarter free.
Try it freeNo credit card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answersUnlimited, for the betaMCP tool callsUnlimitedOutbound marketing email10,000 a monthEach email after that$0.001#1 ticketing systemInbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile app
Rename the AI assistantChange the AI's avatarRemove the NewDesk brandingExport the visitor list as a filePremium
The same desk, with fifty times the outbound marketing email.
$169
/quarter
30-day free trialOne payment, three months. Or pay for the year and get a quarter free.
Try it freeNo credit card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answersUnlimited, for the betaMCP tool callsUnlimitedOutbound marketing email500,000 a monthEach email after that$0.001#1 ticketing systemInbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile appRename the AI assistantChange the AI's avatarRemove the NewDesk brandingExport the visitor list as a fileSelf-OwnedNo branding
Unlimited email, and the assistant and the widget wearing your brand.
$299
/quarter
30-day free trialOne payment, three months. Or pay for the year and get a quarter free.
Try it freeNo credit card required
What's included:
Term3 monthsAgentsUnlimitedConversationsUnlimitedAI answersUnlimited, for the betaMCP tool callsUnlimitedOutbound marketing emailFair use: abuse detection checks every send, and sending that looks like spam is paused for review.UnlimitedEach email after thatNo charge#1 ticketing systemInbound email that turns emails into ticketsVoice and video calls in the widgetTeam calling, several agents on one callCustomer screen sharingWhatsApp integrationAnswer call requests in the mobile appRename the AI assistantChange the AI's avatarRemove the NewDesk brandingExport the visitor list as a fileAlso on every license
The whole ticket inbox in the mobile appScheduled calls, booked in the widgetTrained on your website, docs, Q&A and past ticketsForms in chatSkills, with approval and refund limitsStripe invoices and refunds in the threadTelegram and SMS channelsSlack, Discord and Microsoft Teams alertsWebhooksLive visitors, journeys and on-site broadcastsAnalytics on where visitors come fromUnlimited contactsA team board for files, links and notesUpdates posted to the widgetDesign Studio for the widget's colours and themeEvery license starts with 30 days free. No card until you decide.
What Self-Owned adds.
The desk is the same on every license. Self-Owned takes the meter off marketing email and hands the widget over to your brand, set in the Design Studio.
Unlimited email
No monthly allowance and no charge per email. Abuse detection still checks every send, and sending that looks like spam is paused for review.
Its name
Call the assistant anything you like. Type the name once in the Design Studio and the widget introduces it that way from then on.
Its avatar
Upload your own picture for the assistant, and your customers see it beside every answer instead of ours.
The list as a file
Export your visitors to a CSV, with the search and filters on the list applied to the file. On the other licenses the people pages are read inside the desk, a page at a time.
No NewDesk line
The "Powered by newdesk.ai" line under the composer is gone. Your customers see your brand and nothing else.
Line by line.
All three licenses, with the numbers instead of the adjectives.
| Feature | Intro | Premium | Self-Owned |
|---|---|---|---|
| Free trial | 30 days, no card | 30 days, no card | 30 days, no card |
| Price a quarter | $99 | $169 | $299 |
| Term | 3 months | 3 months | 3 months |
| How it is billed | One payment a quarter | One payment a quarter | One payment a quarter |
| AI answers | Unlimited, for the beta | Unlimited, for the beta | Unlimited, for the beta |
| Agents | Unlimited | Unlimited | Unlimited |
| Conversations | Unlimited | Unlimited | Unlimited |
| MCP tool calls for solving tickets with your AI | Unlimited | Unlimited | Unlimited |
| Outbound marketing emails a monthFair use: abuse detection checks every send, and sending that looks like spam is paused for review. | 10,000 | 500,000 | Unlimited |
| Each marketing email after that | $0.001 | $0.001 | No charge |
| #1 ticketing system | Yes | Yes | Yes |
| Inbound email that turns emails into tickets | Yes | Yes | Yes |
| Voice and video calls in the widget | Yes | Yes | Yes |
| Team calling, several agents on one call | Yes | Yes | Yes |
| Customer screen sharing | Yes | Yes | Yes |
| WhatsApp integration | Yes | Yes | Yes |
| Answer call requests in the mobile app | Yes | Yes | Yes |
| The whole ticket inbox in the mobile app | Yes | Yes | Yes |
| Scheduled calls, booked in the widget | Yes | Yes | Yes |
| Trained on your website, docs, Q&A and past tickets | Yes | Yes | Yes |
| Forms in chat | Yes | Yes | Yes |
| Skills, with approval and refund limits | Yes | Yes | Yes |
| Stripe invoices and refunds in the thread | Yes | Yes | Yes |
| Telegram and SMS channels | Yes | Yes | Yes |
| Slack, Discord and Microsoft Teams alerts | Yes | Yes | Yes |
| Webhooks | Yes | Yes | Yes |
| Live visitors, journeys and on-site broadcasts | Yes | Yes | Yes |
| Analytics on where visitors come from | Yes | Yes | Yes |
| Unlimited contacts | Yes | Yes | Yes |
| A team board for files, links and notes | Yes | Yes | Yes |
| Updates posted to the widget | Yes | Yes | Yes |
| Design Studio for the widget's colours and theme | Yes | Yes | Yes |
| Export the visitor list as a file | - | - | Yes |
| Rename the AI assistant | - | - | Yes |
| Change the AI's avatar | - | - | Yes |
| "Powered by newdesk.ai" in the widget | Shown | Shown | Removed |
Questions people ask before paying.
If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Talk to usEvery license starts with 30 days of the whole desk, free, and no credit card is asked for. If you stop there, nothing is billed. If you carry on, one payment covers the quarter or the year.
A 30-day free trial, then a license, not a subscription.
No credit card to start. After the trial, one payment covers the quarter or the year, with every agent and every conversation.