Support for software, from the onboarding call to the renewal.
Walk a new customer through setup on a call with their screen shared, answer how-to questions from your own docs, post what shipped in the chat, and let your own AI work the ticket queue over MCP.
What a software company needs from its desk.
Onboarding, product news, billing and an AI that can work the queue.
Screen sharing
Onboarding with their screen shared
Customers book onboarding calls in the chat. On the call they share their screen from a desktop browser, and it shows whole on your desk, full screen when you need it big.
Latest news
Release notes in the widget
Post an update and the widget reads it out under Latest news. Customers react and comment, and each update has a public page you can link to.
MCP server
Your own AI works tickets
Connect Claude, ChatGPT or another assistant over MCP. It can search and read tickets, reply, leave notes, change status and owner, and list the questions your docs do not answer yet.
Visitor journeys
See the errors they hit
Each visitor's journey shows the pages they opened, clicks out, forms, errors and load times, so a report that something broke comes with what happened on the page.
A customer's first month, on one desk.
Setup, problems and billing questions reach the same team in the same place.
They sign up
Warren answers setup questions from your docs. When they ask to talk, he books an onboarding call.
You walk them through it
They share their screen in the widget, and you ask an engineer to join the same call when it gets technical.
They hit a problem
The ticket opens with the chat so far, and their journey shows the errors on the page. Your AI can pick it up over MCP.
They pay, or they cancel
A failed payment opens a ticket before the subscription lapses. If you switch cancellations on, a customer can cancel in the chat after proving their email.
SaaS, in questions.
The things teams ask before they switch. If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Yes. Create an MCP token under Integrations and connect Claude, ChatGPT or another assistant that speaks MCP. It works the queue with the tools your team has: read, reply, note, assign and solve.
Post an update on the desk. The widget reads it out under Latest news, customers can react or leave a comment for you to publish, and the update has a page of its own to link to.
If you connect Stripe and switch cancellations on. The customer proves their email with a code first, the assistant reads the cancellation back and waits for a yes, and you choose whether it ends now or at the end of the paid period.
No, screen sharing needs a desktop browser. On a phone they can still join the call with voice or video.
The other ways teams use it.
The same desk, set up for different work. See all NewDesk solutions.
Onboard, support and keep customers from one desk.
Start with 30 days free. Add your docs, switch on calls, and connect your own AI over MCP when you want it working tickets.