Customer service for your store, with refunds in the chat.
Shoppers ask about shipping, sizes and returns in the chat, and Warren answers from your own store pages and policies. When it is about money, Stripe invoices and refunds are handled in the same conversation, inside limits you set.
What a store gets out of one desk.
Payments, messaging apps and the widget, in the same place as the tickets.
Stripe
Refunds with limits
A shopper proves their email with a six-digit code, then sees their invoices. Switch on refunds, set how old a payment can be and the most the assistant may refund. Anything above goes to your team.
Messaging channels
WhatsApp, Instagram and Messenger
Messages from WhatsApp, Instagram DMs and Facebook Messenger become tickets in the same inbox as email and chat, and replies go back where they came from.
The offer card
An offer in the chat
A little while into a chat, one card shows your pitch and a link. Write it in the Design Studio and switch it on in Chat widgets.
Broadcasts
Tell everyone on the site
Send a broadcast to every visitor online, or a message over one shopper's launcher, without waiting for them to open the chat.
From question to refund, in one conversation.
The answer, the proof, the refund and the call all sit on the same ticket.
The shopper asks
In the chat, or on WhatsApp, Instagram or email. Warren answers from your store's pages.
They prove it is them
For anything about their payments, a code goes to their email and they type it back. Nothing about billing is shown before that.
The refund goes through, or to you
Inside your limits and after a clear yes, the refund goes back to the card they paid with and a line is written on the ticket. Above your limit, it waits for a person.
Or you talk it through
When a product needs showing or a problem needs seeing, the shopper calls from the widget, on voice or video.
E-commerce, in questions.
The things teams ask before they switch. If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Only if you switch refunds on, and only for a shopper who has proved their email with a code. It reads the refund back and waits for a clear yes. You set how old a payment can be and the most it may refund; anything above that goes to your team.
Stripe. Connect your Stripe account under Integrations, and invoices, refunds and subscription cancellations become actions the assistant can take. For anything else, a Power can send what the shopper asked for to your own endpoint or an email address.
With Stripe connected, a failed payment opens a high-priority ticket and a dispute opens an urgent one, so your team can reach the customer first.
Yes. Connect WhatsApp and messages become tickets in the inbox, with replies sent back on WhatsApp. The widget can also show a button that carries the chat to your WhatsApp number.
The other ways teams use it.
The same desk, set up for different work. See all NewDesk solutions.
Answer shoppers, and refund them, without leaving the chat.
Start with 30 days free. Paste your store's address so Warren can learn it, connect Stripe, and set your refund limits.