A help desk for each client, wearing their brand.
Set up a workspace per client, each with its own website, widget, assistant training and team. Match the widget to the client's site, and on the Self-Owned license rename the assistant and take the NewDesk line off.
Run support for clients, not for yourself.
Separate workspaces, the client's look, and the client's team.
Workspaces
A workspace per client
Create a workspace with the client's name and website, and switch between them from the desk. Tickets, calls, contacts and training stay inside each one.
Design Studio
Colours from the client's site
Match my website reads the client's own site and offers the colours it is built from, so the widget looks like it belongs there.
Self-Owned
The client's assistant, not ours
On the Self-Owned license, give the assistant a name and an avatar of your choosing, and remove the "Powered by newdesk.ai" line under the composer.
Team roles
Invite the client's team
Add the client's own staff to their workspace as owners, managers or agents, working the same queue as your team.
Launching a client's desk.
From an empty workspace to a widget on their site.
Create the workspace
Name it, paste the client's website, and choose to train the assistant on it straight away.
Dress the widget
Pick colours from their site, write the offer card, and choose what the widget shows.
Switch on what they need
Calls on their hours, forms in the chat, WhatsApp, and Stripe actions for their customers.
Hand it over
Invite their team, add the widget to their site, and switch in from your own login when they need you.
Agencies, in questions.
The things teams ask before they switch. If yours is not here, the widget in the corner answers from the same training our own desk runs on.
Yes. Create a workspace for each client and switch between them from the menu at the foot of the sidebar. You see one client's tickets, calls and contacts at a time.
The assistant's name and avatar become whatever you set in the Design Studio, and the "Powered by newdesk.ai" line is removed from the widget. It is the $899 a year Self-Owned license; on the $299 and $499 licenses the widget shows our line and Warren's name and face.
Yes. Invite them to their workspace as agents or managers. A person only sees the workspaces they belong to.
Yes. Each workspace has its own widget, with its own look, training and settings, for that client's site.
The other ways teams use it.
The same desk, set up for different work. See all NewDesk solutions.
Run support for every client from one login.
Start with 30 days free. Create the first client's workspace, paste their website, and add the widget to their site.