Head to head
Freshdesk vs Zoho Desk in 2026
Two ticketing help desks at the affordable end of the market. Zoho Desk has a free plan for 3 users; Freshdesk has a clear per-session price for AI. Zoho shows its paid prices in your regional currency, so check them on its page.
Updated November 5, 2026
Choose Freshdesk if
- You want a simple per-session price for AI.
- You want 500 AI sessions included to try it.
Choose Zoho Desk if
- You need a free plan for up to 3 users.
- You want to run AI on your own key, or already use other Zoho apps.
Side by side
| Product | Starts at | Free plan | Trial | AI pricing | Best for |
|---|---|---|---|---|---|
| Freshdesk | From $19 per agent a month, billed annually | No free plan | 14 days | Then $49 per 100 AI sessions | Teams that want to try AI before paying for it |
| Zoho Desk | Free for 3 users, paid plans priced by region | Yes, 3 users | 15 days | AI agents included from Express, token based | Small teams starting on a free plan |
Prices are list prices in US dollars as shown on November 5, 2026, unless a page says otherwise. They change often, so check the company's page before you decide.