# NewDesk > NewDesk is help desk software with voice and video calling built into the website chat widget, a shared ticket inbox (email, WhatsApp, chat, calls) and an AI agent that answers from the business's own website and shows its source. A person is always one click away; the assistant is signed as an assistant and never given a human name. Sold as a flat yearly licence with unlimited agents and conversations. The desk is also an MCP tool server, so a team's own AI assistant can read the queue and act on it. ## Key pages - [Home](https://funsupport.org/): NewDesk, the free AI help desk: answers from your own website, hands to your team every time, with live chat, tickets, calls and WhatsApp. The Intercom and Zendesk alternative. - [AI support agent](https://funsupport.org/ai-support-agent): Training the AI agent: six ways in (website, help center, files, articles, Q&A, solved tickets approved first), Gaps for what it could not answer, a Test tab with the sources behind every answer, and hand-over to a person when it does not know. - [AI agent skills](https://funsupport.org/ai-agent-skills): What the AI agent can do in the chat: Stripe invoices, subscription status, refunds, cancellations and resumes, booking a call, forms, hand-over, and a business's own skills drafted from one sentence, with the customer's yes, refund limits, manager approval and a log of every run. - [Voice and video calls](https://funsupport.org/voice-and-video-calls): How a customer calls from the widget, how the team is rung (browser, phone app, office phone), booking on the team's hours, and eight questions answered. - [Pricing](https://funsupport.org/pricing): Free is $0 during the beta with 100 AI answers a month; Premium $299 and Self-Owned $499 a year with AI answers unlimited. Unlimited agents, conversations and MCP tool calls on all three. - [MCP](https://funsupport.org/mcp): The desk as an MCP tool server for Claude, ChatGPT, Cursor or any MCP client: fifteen tools, refunds and cancellations confirmed with the person first. - [Solutions](https://funsupport.org/solutions): How telehealth, coaching, customer support, sales, e-commerce, SaaS, IT support, education and agencies use one system for calls, chat and tickets. - [Migrate your help center](https://funsupport.org/migrate): Paste the address of a Zendesk, Intercom, Freshdesk, Help Scout or other public help center and every published article syncs into the AI agent's knowledge, read again every night. NewDesk keeps no help center of its own. - [Intercom alternative](https://funsupport.org/intercom-alternative): NewDesk against Intercom's published prices line by line: no seat price, no fee per AI answer, the copilot and on-site messages included, and how to switch with your Intercom articles in one paste. - [Zendesk alternative](https://funsupport.org/zendesk-alternative): NewDesk against Zendesk's published prices line by line: no price per agent, no fee per AI resolution, the copilot included, a year's bill by team size, and how to switch with your Zendesk articles in one paste. - [About](https://funsupport.org/about): Why NewDesk exists and what it will not trade. - [Blog](https://funsupport.org/blog): Articles on running support with an assistant in it. - [Contact](https://funsupport.org/contact): Email, the widget, and a call with sales. - [Terms of service](https://funsupport.org/terms): Licences, refunds within 14 days, acceptable use, the AI assistant, calls. - [Privacy policy](https://funsupport.org/privacy): What is held about customers and their visitors, the sub-processors, retention, cookies and browser storage. ## Solutions - [Telehealth](https://funsupport.org/solutions/telehealth) - [Coaching](https://funsupport.org/solutions/coaching) - [Customer Support](https://funsupport.org/solutions/customer-support) - [Sales](https://funsupport.org/solutions/sales) - [E-commerce](https://funsupport.org/solutions/ecommerce) - [SaaS](https://funsupport.org/solutions/saas) - [IT Support](https://funsupport.org/solutions/it-support) - [Education and Tutoring](https://funsupport.org/solutions/education) - [Agencies](https://funsupport.org/solutions/agencies) ## Migrate from - [Zendesk](https://funsupport.org/migrate/zendesk) - [Intercom](https://funsupport.org/migrate/intercom) - [Freshdesk](https://funsupport.org/migrate/freshdesk) - [Help Scout](https://funsupport.org/migrate/help-scout) - [HubSpot](https://funsupport.org/migrate/hubspot) - [Document360](https://funsupport.org/migrate/document360) ## Blog - [No more per agent and no per AI resolution. We are beating the industry on cost.](https://funsupport.org/blog/no-per-agent-no-per-resolution) - [Human first, not AI walls first](https://funsupport.org/blog/human-first-not-ai-walls-first) - [Never use Intercom again. Switch to NewDesk.](https://funsupport.org/blog/never-use-intercom-again) - [Merging AI bots into a human agent thread](https://funsupport.org/blog/the-assistant-answers-in-the-human-thread) - [Voice and video calls from the widget, on every licence](https://funsupport.org/blog/voice-and-video-calls-from-the-widget) - [A widget you customize inside the conversation, forms included](https://funsupport.org/blog/the-only-widget-with-in-chat-customisation-and-forms) - [Why this team switched to NewDesk from Tidio](https://funsupport.org/blog/why-teams-switch-from-tidio) - [Why NewDesk costs less than any per-seat help desk](https://funsupport.org/blog/why-newdesk-is-the-cheapest-help-desk) ## Developers - [Widget developer docs](https://funsupport.org/docs/widget.md): installing the widget, the window.NewDesk API, signed-in users, identity verification (HMAC-SHA256 of email or email|plan), who can reach a person (everyone, verified users, paying plans), blocking and unblocking a customer from the site's server, and the contact form. Written for AI coding assistants too. ## Optional - [Sitemap](https://funsupport.org/sitemap.xml) - [Widget demo](https://funsupport.org/demo): the widget as a visitor sees it.